Terms & Conditions
1. Bookings & Appointments
When you book an appointment with Polish Your Beauty, your booking will be automatically confirmed. However, I reserve the right to decline or cancel any booking that doesn't fit my policies or availability.
A booking fee (a percentage of your service cost) is required at the time of booking to secure your appointment. This fee will be deducted from your final bill.
Please arrive on time for your appointment. If you're running late, please let me know as soon as possible. Late arrivals may result in a shortened treatment time to avoid disrupting other clients, or your appointment may need to be rescheduled.
2. Cancellation & Rescheduling
If you need to cancel or reschedule your appointment, please give me at least 48 hours' notice.
Cancellations made with less than 48 hours' notice, or no-shows without any notice, will result in the loss of your booking fee. This policy helps protect my time and ensures I can offer appointments to other clients.
To cancel or reschedule, please contact me directly or use the booking system.
3. Payments
Payment for services is due at the end of your appointment. I accept card payments only.
The booking fee you paid when scheduling will be deducted from your total bill at checkout.
Prices are displayed in GBP (£) and are subject to change. You will always be informed of the cost before your appointment.
4. Consultation Forms
Some services require you to complete a consultation form before your appointment. This helps me understand your needs, any allergies, medical conditions, or concerns that may affect your treatment.
Please complete any required forms honestly and thoroughly. Failure to disclose relevant information may affect the safety or outcome of your treatment, and I cannot be held responsible in such cases.
5. Client Responsibilities
To ensure the best results from your nail treatment, please do not cut, pick, or file your cuticles or nails before your appointment.
Please do not bring children or additional guests to your appointment. This allows me to focus fully on your treatment and maintain a relaxing environment for all clients.
I want you to relax and enjoy your experience! If you have any questions or concerns during your appointment, please don't hesitate to let me know.
6. Refunds & Fixes
I do not offer refunds once a treatment has been completed.
If you experience any problems with your nails after your appointment, please contact me within 4 days and I will be happy to offer a free fix to resolve the issue.
Fixes are offered at my discretion and are intended to address genuine issues with the treatment. Damage caused by client misuse or failure to follow aftercare advice may not be covered.
7. Health & Safety
Your safety and wellbeing are my priority. I maintain high standards of hygiene and cleanliness in my workspace.
Please inform me of any allergies, skin conditions, medical issues, or medications that may affect your treatment before your appointment.
I reserve the right to refuse or stop a treatment if I believe it may not be safe or suitable for you.
8. Your Data & Privacy
Any personal information you provide is used solely for the purpose of managing your bookings and providing your treatments.
I will not share your data with third parties for marketing purposes. Your information is stored securely and handled in accordance with UK data protection laws.
9. Liability
While I take every care to provide high-quality treatments, I cannot be held liable for any adverse reactions or outcomes resulting from undisclosed medical conditions, allergies, or failure to follow pre- or post-treatment advice.
By booking an appointment, you confirm that you have read and understood these terms and conditions and agree to abide by them.